Refund and Return Policy

Refund & Return Policy

Overview

Thank you for shopping with Alfashop1.com.

We are committed to providing quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our refund and return policy below.

Returns

We accept return requests within 3 days of the delivery date.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging.

  • Proof of purchase is required.

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Original shipping charges are non-refundable unless the return is due to our error.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at info@alfashops1.com.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the item and packaging

We will review the claim and arrange a replacement, store credit, or full refund where appropriate.

Non-Returnable Items

The following items cannot be returned:

  • Items marked as final sale

  • Personalized or custom-made products

  • Gift cards

  • Digital products or downloadable content

  • Products that have been used, altered, or damaged by the customer

Order Cancellations

Orders may be canceled before they have been processed or shipped. Once an order has shipped, it cannot be canceled and must follow the return process outlined above.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: info@alfashops1.com

Policy Updates

Alfashop1.com reserves the right to update or modify this policy at any time. Changes will be posted on this page with immediate effect.

Thank you for shopping with Alfashop1.com.